Tatiana Rafique

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Most of us have experienced warehouse shopping, which can be time-consuming, frustrating, and sometimes rewarding. Using this analogy, this article provides some guidelines for creating a reporting portal's UI, providing a no-pain, all-gain "customer" experience. Know Your Customer In the realm of Web applications, it's important to distinguish between the needs of users accessing reporting sites versus those accessing online data-entry applications. While expectations for security and performance will be similar, the end-user experience will differ. In a data-entry application, the user comes in with a specific goal of inputting data into the system. Job functions may dictate the use of certain forms neatly bundled into a predictable role-based workflow. Users entering a reporting portal bring a unique and broader perspective. Similar to the warehouse shopper who b... (more)